Agreement to These Terms
By creating an account, logging in, or placing any bet on hb99, you confirm that you have read and accepted every clause in these Terms & Conditions. If you do not agree, do not use the platform. These terms form a binding agreement between you and hb99 and govern all activity on the site and the hb99 mobile app.
hb99 reserves the right to update these terms at any time. When material changes are made, a notice will appear on the site and the "last updated" date at the top of this page will change. Continued use of hb99 after any update counts as acceptance of the revised terms.
Who Can Open an Account
You must meet all of the following conditions before registering with hb99:
- You are at least 18 years old.
- You are a resident of Bangladesh or accessing the site from a jurisdiction where online betting is not prohibited.
- You are not registered as a self-excluded player on any responsible gaming register.
- You are registering on your own behalf, not for a third party.
- You have not previously had an hb99 account that was permanently closed due to a rules violation.
Account Security & Your Responsibility
You are fully responsible for all activity that takes place under your login credentials. Keep your password private and do not share your account with anyone else. If you suspect unauthorised access, contact our 24/7 Live Chat immediately and change your password.
hb99 will never ask for your password by email, chat, or phone. Any message claiming to be from hb99 that asks for your password is fraudulent — report it straight away.
Identity Verification (KYC)
Before processing your first withdrawal, hb99 must verify your identity. You will need to submit one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
KYC review typically completes within 24 hours. Accounts that cannot be verified may have withdrawals placed on hold until documents are accepted. Submitting false or altered documents will result in immediate account closure and forfeiture of funds.
Deposits, Withdrawals & Payment Rules
All transactions on hb99 are processed in Bangladeshi Taka (৳ BDT). The table below summarises the key limits and timings:
| Transaction Type | Minimum | Maximum (Daily) | Typical Processing Time |
|---|---|---|---|
| Deposit | ৳500 | No set limit | ~2 minutes |
| Withdrawal | ৳500 | ৳75,000 | ~28 minutes |
Accepted payment methods are: bKash, Nagad, Rocket, Bank Transfer, and Upay. Deposits must come from a payment account that is registered in your own name. Third-party deposits are not permitted and may be reversed.
Withdrawals are only sent to the same payment method used for the deposit, wherever technically possible. hb99 may request additional verification before releasing large withdrawals. Processing times shown are estimates under normal conditions; network delays or bank holidays may extend them.
Bonus & Promotion Conditions
All bonuses offered by hb99, including the welcome bonus, reload bonuses, cashback, and referral rewards, are subject to the following general rules unless a specific promotion page states otherwise:
- Bonus funds must be wagered 20 times (wagering requirement) before they can be withdrawn.
- Bonus offers are valid for 7 days from the time they are credited unless stated otherwise.
- The minimum deposit to activate a deposit bonus is ৳500.
- Only one welcome bonus per player, per household, and per device.
- hb99 reserves the right to withdraw a bonus offer at any time before it has been claimed.
- Using more than one account to claim a bonus is a violation and leads to account closure.
- Cashback is calculated on net losses and credited automatically at the stated percentage; it does not carry a wagering requirement unless specified.
Betting Conduct & Prohibited Actions
All bets placed on hb99 must be for personal recreational use. The following actions are strictly prohibited:
- Using automated bots, scripts, or software to place bets or access the platform.
- Match-fixing, collusion, or any attempt to manipulate game or match outcomes.
- Placing bets on behalf of a third party for commercial gain.
- Exploiting software errors or glitches to gain an unfair advantage; any winnings obtained this way will be voided.
- Attempting to launder money through deposits and withdrawals.
- Using VPN or proxy services to circumvent geographic restrictions.
hb99 uses automated fraud detection. If suspicious activity is detected, the account may be temporarily locked while an investigation is carried out. hb99 will contact the player via their registered contact details during the review.
Account Suspension & Termination
hb99 may suspend or close an account with or without prior notice in the following situations:
- Breach of any clause in these Terms & Conditions.
- Failure to complete KYC verification within the required timeframe.
- Fraudulent activity, chargebacks, or disputed transactions.
- Reasonable suspicion of money laundering or any other illegal conduct.
- At the player's own request (voluntary self-exclusion).
If your account is closed due to a rules violation, any remaining bonus balance will be forfeited. Real-money balances above the minimum withdrawal threshold will be returned to the payment method on file, subject to completed KYC verification.
Players may request account closure at any time by contacting our 24/7 Live Chat. Self-exclusion requests are processed within 24 hours.
Service Availability & Our Liability
hb99 makes reasonable efforts to keep the platform available around the clock. However, maintenance windows, third-party provider outages, or circumstances beyond our control may cause temporary interruptions.
hb99 is not liable for losses caused by:
- Internet connectivity issues on the player's side.
- Incorrect bet information entered by the player.
- Delays in payment processing caused by bKash, Nagad, Rocket, or other payment providers.
- Force majeure events including natural disasters, power outages, or regulatory actions.
In all cases, hb99's maximum liability to any player for any single claim is limited to the amount of funds held in the player's account at the time the issue occurred.
Staying in Control: Responsible Gaming
hb99 is committed to player welfare. The platform is for adult entertainment only and is not suitable for anyone who may have a problem with gambling. If you feel your betting is becoming harmful, use our self-exclusion or deposit limit tools — both available via the account settings or by contacting 24/7 Live Chat.
Players under 18 are strictly prohibited from opening an account or placing any bet on hb99. We may request age verification at any point. Accounts where the holder is found to be underage will be closed and any winnings forfeited.
For independent support, visit the Responsible Gaming page.
How We Handle Changes to These Terms
hb99 may revise these Terms & Conditions at any time. Minor editorial corrections (typos, formatting) will not be announced separately. Significant changes — such as updates to wagering requirements, withdrawal limits, or eligibility rules — will be highlighted with a banner on the site for at least 7 days before they take effect.
It is your responsibility to check this page periodically. The "last updated" date at the top of the page tells you when the most recent revision was made. Questions about any clause can be directed to our 24/7 Live Chat support team.