Responsible Gaming at hb99

Our Approach to Safe Play

hb99 treats responsible gaming as a core part of how we operate, not an afterthought. Every feature on the platform — from the minimum deposit of ৳500 to 24/7 Live Chat — is designed so that players from Bangladesh can enjoy betting without it harming their daily lives.

We follow a clear principle: gambling is entertainment. When it stops feeling that way, it is time to pause. hb99 gives you the controls to do exactly that, without waiting for support staff to respond.

Age Verification – 18+ Only

You must be at least 18 years old to register and play at hb99. We verify age during the KYC process before your first withdrawal is processed. Accepted documents include:

• National ID Card (NID)
• Valid Passport
• Driving Licence

If we have reason to believe an account holder is under 18, we suspend the account immediately and hold any funds pending investigation. We do not allow minors to play under any circumstances, including if a parent or guardian gives permission.

Is Your Play Still for Fun?

Problem gambling rarely appears overnight. The checklist below can help you notice early warning signs. If you answer "yes" to two or more questions, consider using one of the tools in the next section.

• Do you bet more than you planned to when you started a session?
• Have you chased losses by depositing again on the same day?
• Do you feel anxious or irritable when you cannot access hb99?
• Have you borrowed money or skipped bills to fund your play?
• Do you hide your gambling activity from family or friends?
• Do you gamble to escape stress, loneliness, or other problems?
• Have you tried to cut down but found it difficult?

Answering honestly takes courage. hb99 will never judge you for using our safer gambling tools — they are there for exactly this reason.

Account Controls You Can Use Today

All tools below are available through your hb99 account settings or by contacting our 24/7 Live Chat. Changes to limits that reduce spending take effect immediately. Requests to increase a limit require a 48-hour cooling-off period before they activate.

Deposit & Loss Limits Explained

Setting a deposit limit is the single most effective way to keep gambling within your budget. At hb99, you can set a limit for any rolling period — daily, weekly, or monthly — and the system will block any deposit attempt that would exceed it.

The minimum deposit at hb99 is ৳500. If you set a daily limit of, say, ৳1,500, you can make up to three minimum deposits before the daily cap is reached. After that, no further deposits are possible until the period resets.

Loss limits work in a similar way, but measure net gambling losses rather than total funds deposited. When your losses reach the threshold you set, your session ends automatically. You cannot override this in real time — the 48-hour cooling period applies.

Self-Exclusion & Account Breaks

If you feel you need a longer break, hb99 offers two levels of account suspension:

Cool-Off Break

A cool-off break locks your account for a fixed period you choose: 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. You can still contact Live Chat for non-gambling support. The break cannot be ended early under any circumstances.

Self-Exclusion

Self-exclusion closes your hb99 account for a minimum of 6 months. To activate it, contact our 24/7 Live Chat and state clearly that you want to self-exclude. We will process the request within 2 hours. During self-exclusion:

• Your account is blocked and login is disabled.
• Any available balance can be withdrawn once identity verification is complete.
• We will remove you from all promotional communications.
• After 6 months, you must contact Live Chat and confirm you want to reopen the account. There is no automatic reactivation.

KYC and Affordability Checks

hb99 conducts Know Your Customer (KYC) checks before processing your first withdrawal. The review takes up to 24 hours. We may also carry out affordability checks if we notice patterns that suggest gambling may be causing financial harm — for example, frequent large deposits followed immediately by withdrawal requests, or deposits made at unusual hours over consecutive days.

These checks are not punitive. They are a routine part of our duty of care. If we contact you about an affordability check, please respond honestly. All information is treated confidentially.

Getting External Help

hb99 encourages anyone who is struggling to reach out to specialist support services. These organisations offer confidential advice and are independent from any gambling operator:

If you are in Bangladesh and prefer to speak with someone locally, please use the Live Chat at hb99 and ask for our safer gambling team. We can help connect you with available regional resources.

How hb99 Staff Are Trained

All customer-facing hb99 staff complete safer gambling training before they begin work, and refresher training every six months. They are trained to:

• Recognise behavioural signs of problem gambling in player accounts and chat conversations.
• Initiate welfare checks when unusual patterns are detected — without waiting for a player to ask.
• Apply deposit limits or cool-off breaks on a player's behalf if the situation requires urgent action.
• Refer players to external support organisations using up-to-date contact information.

Our compliance team reviews a sample of welfare interactions each month and uses the findings to update training materials. Staff are never incentivised to discourage a player from using safer gambling tools.

Contacting Our Safer Gambling Team

If you want to set a limit, take a break, self-exclude, or simply talk through any concerns about your play, reach out through our 24/7 Live Chat. This channel is available around the clock, every day of the year, including public holidays in Bangladesh.

When you contact us about a safer gambling matter, please use the phrase "safer gambling" at the start of your message. This routes your chat directly to a trained team member rather than a general support agent, so you get the right help faster.

We aim to respond to all safer gambling chat requests within 2 minutes. For self-exclusion requests, account suspension is applied within 2 hours of your request being confirmed.