hb99 Help Center

Practical answers on deposits, withdrawals, bonuses, KYC, and the hb99 app — all in one place. If you need live support, chat is open around the clock.

Opening and Managing Your Account

To play at hb99, you need one verified account. Registration takes under two minutes: visit hb99 Register, enter your mobile number, choose a password, and confirm your phone via OTP. You must be 18 years or older — accounts found to belong to minors are closed immediately and any funds are returned minus bonuses.

Each person may hold only one account. If you already have one and cannot log in, use the "Forgot Password" link on the hb99 Login page. A reset link goes to your registered mobile within seconds.

Account Limits and Responsible Gaming

You can set daily deposit limits, session time reminders, or request a cooling-off period from the account settings panel. These tools are free, instant, and reversible after the chosen period ends. hb99 supports responsible gaming and encourages all players to use them.

Quick tip: Keep your mobile number current. All OTPs, withdrawal confirmations, and security alerts go to that number.

Depositing via bKash, Nagad & Rocket

hb99 accepts deposits through bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳500. Under normal network conditions, funds appear in your hb99 wallet within 2 minutes.

Method Min. Deposit Typical Arrival Notes
bKash ৳500 ~2 min Send to the number shown at checkout
Nagad ৳500 ~2 min Use the payment reference displayed
Rocket ৳500 ~2 min Dutch-Bangla Bank mobile wallet
Upay ৳500 ~2 min UCB mobile banking
Bank Transfer ৳500 Up to 1 hr Include your username in the reference

If your deposit does not arrive after 10 minutes, copy the transaction ID from your mobile banking app and paste it into the Live Chat window. The support team can trace it and credit your account manually.

Full deposit steps are on the hb99 Deposit Guide.

Welcome Bonus & Reload Offers

Your first deposit at hb99 earns a 210% bonus, capped at ৳15,500. So if you deposit ৳500, your account starts with ৳1,550 to play with. Deposits above ৳7,381 reach the full cap.

Wagering requirement

The combined amount of your deposit plus the bonus must be wagered 20 times before you can withdraw the bonus portion. Fishing games and slots both count at 100%. Live casino games also count. Sports bets count at 100% when settled.

Term Detail
Bonus percentage 210% of first deposit
Maximum bonus ৳15,500
Wagering requirement 20× (deposit + bonus)
Valid for 7 days after crediting
Minimum qualifying deposit ৳500

After the welcome bonus, every reload earns a 17% top-up on subsequent deposits. Daily cashback runs at 1.7% of net losses and is credited the following morning — no wagering requirement on cashback.

Refer a friend and you both benefit: each confirmed referral earns you ৳350 once the referred player makes their first deposit. Full terms are on the hb99 Bonus & VIP page.

Withdrawals and KYC Verification

The minimum withdrawal is ৳500 and the daily limit is ৳75,000 (higher for Silver, Gold, and Platinum VIP members). Processed withdrawals land in your bKash, Nagad, or Rocket account within 28 minutes on average. The first-ever withdrawal may take up to 1 hour while KYC is reviewed.

What KYC documents do you need?

Before your first withdrawal, hb99 asks you to submit one of these:

  • National ID Card (NID)
  • Passport
  • Driving Licence

Upload clear photos (front and back for NID) through the Verification section in your account dashboard. The review team completes checks within 24 hours. Once approved, all future withdrawals skip the document step entirely.

Why does KYC matter? It protects your account from unauthorised withdrawals and ensures the right person receives the money. hb99 never shares your documents with third parties.

Detailed steps are on the hb99 Withdrawal & KYC Guide.

Installing the hb99 App

The hb99 Android app (version 3.6.14, 41 MB) runs on Android 8.0 and above. Because it is an APK outside the Play Store, you need to allow "Install from unknown sources" in your phone's security settings — this is a standard step for any direct-download app in Bangladesh.

  1. Visit hb99 App on your phone's browser and tap Download APK.
  2. Once downloaded, open the file from your notifications or file manager.
  3. Tap Install, then Open when it finishes.
  4. Log in with your existing credentials or register directly inside the app.

The app is free. iOS users can save the mobile site to their home screen for a near-identical experience while a native iOS version is in development.

Games and Betting Rules

hb99 carries over 4,000 titles from providers including Spribe, Playtech, JDB, Sexy Gaming, and PG Soft. Categories span slots, fishing games, live casino, card games, lottery, and sports betting covering cricket (BPL, IPL, T20, ODI), football, and other events.

Each game shows its RTP before you play. For reference, European Roulette Pro by Playtech returns 97.5%, and Fishing Kui Li by Sexy Gaming returns 97.1%. Lower-volatility slots like Genie 3 Wishes from PG Soft have an RTP of 96.0% with bets starting from ৳2.

Cricket match betting follows standard 1X2 and handicap rules. If a match is abandoned before the official result is declared, all open bets on that fixture are voided and stakes are returned.

All Questions at a Glance

How do I open an hb99 account?
Go to hb99 Register, enter your mobile number, set a password, and verify via the OTP sent to your phone. The whole process takes under two minutes. You must be 18 or older to register.
I forgot my hb99 password — what should I do?
On the hb99 Login page, click "Forgot Password" and enter your registered mobile number. You will receive a reset code by SMS. Enter the code, choose a new password, and log in normally. If your number has changed, contact 24/7 Live Chat with your NID for identity verification.
How long does a bKash deposit take to reach my hb99 wallet?
Under normal conditions, bKash deposits appear within 2 minutes. If yours has not arrived after 10 minutes, copy the transaction ID from your bKash app and share it with the Live Chat agent. They can locate and manually credit it.
What is the minimum amount I can deposit or withdraw?
Both the minimum deposit and minimum withdrawal are ৳500. The maximum daily withdrawal for a standard (Copper) account is ৳75,000. VIP players at Silver, Gold, and Platinum tiers have higher daily limits — see the VIP page for details.
How does the 210% welcome bonus work in practice?
Deposit any amount from ৳500 upward and hb99 adds 210% on top, up to a maximum of ৳15,500. The bonus plus your deposit must be turned over 20 times within 7 days before the bonus portion becomes withdrawable. Your own deposit is always withdrawable, but doing so before meeting the wagering target cancels the remaining bonus.
Can I withdraw before completing KYC?
No. KYC must be approved before your first withdrawal is processed. Submit a photo of your National ID Card, Passport, or Driving Licence through the Verification section of your account. Reviews complete within 24 hours. Once verified, you never need to submit documents again.
How fast are hb99 withdrawals?
Once approved, withdrawals reach your mobile wallet (bKash, Nagad, Rocket) in an average of 28 minutes. Your very first withdrawal may take up to 1 hour while the KYC check runs. Bank Transfer withdrawals can take slightly longer depending on your bank's processing schedule.
Does the hb99 app work on my Android phone?
Yes, if your phone runs Android 8.0 or higher. The app (version 3.6.14) is 41 MB and free to download from hb99 App. Enable "Install from unknown sources" in your security settings before installing — this is required for any APK not downloaded from the Play Store.
What happens to my cricket bet if the match is abandoned?
If a match is officially abandoned before a result is declared, all open bets on that fixture are voided and your stake is returned to your wallet in full. Partially played matches follow the official result if one is declared; otherwise the same void rule applies.
How does daily cashback work at hb99?
If you have a net loss on any calendar day (Bangladesh time, UTC+6), hb99 credits 1.7% of that loss to your account the following morning. There is no wagering requirement on cashback — you can withdraw it immediately or use it to play again.
How do I move up the VIP ladder?
VIP tiers are based on monthly turnover. Copper starts at ৳0, Silver requires ৳55,000 per month, Gold requires ৳230,000, and Platinum requires ৳990,000. Higher tiers unlock better cashback rates, larger daily withdrawal limits, birthday bonuses, and a personal account manager. See the full breakdown on the hb99 Bonus & VIP page.
Which games count toward the welcome bonus wagering requirement?
Slots, fishing games, live casino, card games, and lottery titles all count at 100%. Sports bets count at 100% when settled. Some promotional games may have different contribution rates — the bonus terms page lists any exceptions. If in doubt, ask Live Chat before you start playing.
How do I contact hb99 support?
hb99 offers 24/7 Live Chat accessible from the icon on the main website and inside the app. Response times are typically under 2 minutes during peak hours. There is no telephone or email support; Live Chat is the fastest and most direct route for all account issues.

Still have questions? Create your free hb99 account and ask our 24/7 Live Chat team directly — they can walk you through any step in real time.