KYC Verification: Finish This Before Your First Withdrawal
hb99 requires identity verification (KYC) before it processes your first withdrawal. The review takes up to 24 hours. Submit your documents as soon as your account is active — do not wait until you want to cash out. Doing it early means you will never face a delay when you actually need the money.
KYC is required before your first withdrawal, not before your first deposit. You can play and win without KYC, but no withdrawal will be processed until verification is approved. Start the process early to avoid any wait.
| KYC Detail | Value |
|---|---|
| When required | Before your first withdrawal |
| Review time | Up to 24 hours (most approvals happen faster) |
| Number of documents needed | At least one valid government-issued ID |
| File formats accepted | JPG, PNG, PDF — clear, unedited scans or photos |
| Privacy | Documents are stored encrypted and used only for identity checks |
| Re-submission allowed | Yes — if rejected, correct the issue and resubmit |
Accepted Identity Documents
Any one of the following government-issued documents is sufficient. The document must be valid (not expired), clearly readable and belong to the account holder.
National ID Card (NID)
Both sides of your NID. The name on the card must match your registered account name exactly.
Passport
Upload the data page (the page with your photo, full name, date of birth and passport number).
Driving Licence
Front and back. The licence must be issued by BRTA and currently valid.
Your document name, date of birth and address must match what you entered during registration. If anything differs — even a spelling difference — verification will fail and you will need to contact support via Live Chat to correct your account details first.
How to Upload Your KYC Documents — Step by Step
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01
Log in to your hb99 account
Open the hb99 website or the app. Enter your username and password. If you are not registered yet, create a free account first.
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02
Go to Account Settings > Verification
Tap your profile icon in the top-right corner. Select Account Settings, then choose the Identity Verification or KYC tab.
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03
Select your document type and upload
Choose NID, Passport or Driving Licence from the dropdown. Upload a clear photo or scan of the front (and back for NID/licence). File size should be under 5 MB.
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04
Wait for the review — up to 24 hours
hb99 reviews your submission and sends a confirmation to your registered contact. Most reviews complete well within the 24-hour window.
How to Submit an hb99 Withdraw Request
Once your KYC is approved, withdrawals are straightforward. Follow these steps every time you want to cash out your winnings to bKash, Nagad or another supported method.
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01
Open the Cashier section
Log in, then tap the wallet or cashier icon. Choose Withdraw from the menu. You can do this on the website or inside the hb99 app.
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02
Select your payment method
Choose bKash, Nagad, Rocket, Bank Transfer or Upay. Enter the mobile wallet number or bank account you want the money sent to. It must be registered in your name.
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03
Enter the withdrawal amount
Minimum is ৳500. Daily limit is ৳75,000 for Copper-tier accounts — higher tiers have higher limits. The form shows your available balance in real time.
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04
Confirm and submit
Review the details — amount, method and destination number. Tap Confirm Withdrawal. You will receive an on-screen confirmation with a reference number.
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05
Receive funds in ~28 minutes
hb99 processes withdrawals and funds typically arrive in your mobile wallet within 28 minutes. For first-time withdrawals allow up to 1 hour while final checks run.
Your very first withdrawal may take up to 1 hour as an extra security check runs on new accounts. All subsequent withdrawals process in the standard ~28-minute window.
Withdrawal Methods and Processing Times
All five payment methods support both deposits and withdrawals. Use the same account name and number for both directions — mismatched details cause rejections.
- bKash ৳500 ~28 minutes ৳75,000
- Nagad ৳500 ~28 minutes ৳75,000
- Rocket ৳500 ~28 minutes ৳75,000
- Upay ৳500 ~28 minutes ৳75,000
- Bank Transfer ৳500 ~28 minutes ৳75,000
Daily limits shown are for Copper (base) tier. Higher VIP tiers have higher daily limits — see the table below.
Your Daily Limit Grows With Your VIP Tier
Active players unlock higher daily withdrawal limits as they move up the VIP ladder. The monthly turnover figures below are rolling — they reset each calendar month.
| Metric | Copper | Silver | Gold | Platinum |
|---|---|---|---|---|
| Monthly turnover threshold | ৳0 (all players) | ৳55,000 | ৳2,30,000 | ৳9,90,000 |
| Daily withdrawal limit | ৳75,000 | ৳1,30,000 | ৳2,10,000 | ৳3,60,000 |
| Cashback rate | 1.7% | 1.9% | 2.1% | 2.3% |
| Birthday bonus | — | ৳800 | ৳2,400 | ৳7,200 |
| Personal account manager |
Why an hb99 Withdraw Request Gets Declined
Most declines are preventable. Read through these common causes so your request goes through cleanly the first time.
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KYC not completedFix: upload your NID, Passport or Driving Licence and wait for approval before requesting a withdrawal.
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Bonus wagering requirement not metFix: welcome bonus funds carry a 20× wagering requirement. Check your bonus balance in Account > Bonuses before withdrawing.
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Withdrawal destination name does not match account nameFix: the bKash/Nagad/Rocket wallet must be registered to the same name as your hb99 account. Use your own wallet only.
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Amount below ৳500 minimum or above daily limitFix: check your tier's daily limit in the table above and ensure your request is at least ৳500.
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Account security hold (unusual activity detected)Fix: contact 24/7 Live Chat. hb99 may ask you to re-confirm your identity or recent login details before releasing funds.
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Wrong wallet number enteredFix: double-check the 11-digit bKash/Nagad/Rocket number before confirming. Corrections must go through Live Chat.
Photo Requirements for a Smooth KYC Approval
A blurry or cropped document photo is the number-one reason KYC submissions fail. These requirements apply to all document types — NID, Passport and Driving Licence.
| Requirement | What to Do |
|---|---|
| Resolution | Minimum 600×400 pixels. Any modern smartphone camera is sufficient. |
| Lighting | Shoot in natural daylight or bright indoor light. Avoid flash glare directly on the document surface. |
| All four corners visible | The entire document must be in frame. Do not crop or zoom in on just part of it. |
| Text legible | All printed text — name, date of birth, ID number — must be clearly readable without zooming in. |
| No editing | Unaltered photos only. Do not use Photoshop, filters or any editing app. Edited images are rejected immediately. |
| No covering | Do not cover any part of the document with your fingers, objects or stickers. All security features must be visible. |
| File size | Under 5 MB per file. JPG, PNG and PDF are accepted. |
hb99 stores all KYC documents with encryption. Document data is used solely to verify your identity and comply with anti-money-laundering requirements. It is never shared with advertisers or third-party marketing services.