hb99 Privacy Policy
Last updated: November 2026
1. Who We Are
hb99 operates the online casino and sports betting platform at hb99.today, serving players in Bangladesh. When you create an account, make a deposit, or contact our support team, hb99 acts as the data controller responsible for your personal information.
If you have questions about this Privacy Policy or how hb99 handles your data, you can reach our support team through the 24/7 Live Chat available on the site. We respond to all data-related enquiries within 5 business days.
2. Data We Collect
hb99 collects data in three main ways: information you give us directly, information generated when you use the platform, and information from payment processors.
Information you provide
- Full name, date of birth, and gender
- Mobile number and email address
- Residential address in Bangladesh
- National ID Card (NID), Passport, or Driving Licence number (required before your first withdrawal)
- bKash, Nagad, Rocket, or Bank Transfer account details used for deposits and withdrawals
- Any messages sent to our Live Chat or support team
Information generated automatically
- IP address and approximate location
- Device type, operating system (Android 8.0 or later for the hb99 app), and browser version
- Session timestamps, pages visited, and games played
- Betting history, deposit amounts, and withdrawal requests
Information from payment partners
When you deposit via bKash or Nagad, those providers share a transaction reference with hb99 to confirm payment. We do not receive your full mobile banking PIN or password.
3. How We Use Your Data
| Purpose | Data used |
|---|---|
| Creating and managing your hb99 account | Name, mobile number, email, date of birth |
| Processing deposits and withdrawals | Payment account details, transaction references |
| Identity verification (KYC) before first withdrawal | NID / Passport / Driving Licence |
| Calculating and paying bonuses (e.g. 210% welcome bonus) | Deposit history, wagering activity |
| Detecting fraud and protecting your account | IP address, device fingerprint, login times |
| Responsible gambling checks | Session duration, deposit frequency, game history |
| Sending service notifications (deposit confirmed, withdrawal sent) | Mobile number, email |
| Improving site performance and game recommendations | Anonymised browsing and game-play data |
hb99 does not use your data for automated profiling that produces legal effects against you, and we do not send unsolicited marketing messages without your explicit opt-in.
4. Legal Basis for Processing
hb99 processes your personal data under the following grounds:
- Contract performance: Processing your registration, bets, deposits, and withdrawals is necessary to deliver the service you signed up for.
- Legal obligation: KYC verification and anti-money-laundering checks are required by applicable law. hb99 must retain certain transaction records.
- Legitimate interest: Fraud prevention, platform security, and service improvement are carried out where our interest does not override your privacy rights.
- Consent: Optional marketing communications and non-essential cookies require your consent, which you can withdraw at any time.
5. Sharing Your Data
hb99 does not sell or rent your personal data. We share it only in these limited situations:
- Payment processors (bKash, Nagad, Rocket, Bank Transfer, Upay): to settle deposits and withdrawals.
- Identity verification services: to confirm your NID or Passport during KYC review (completed within 24 hours).
- Game providers (Spribe, Playtech, JDB, Sexy Gaming, PG Soft): your username and bet data are shared with the relevant provider to run the game session.
- Fraud and compliance tools: anonymised data may be passed to third-party risk engines.
- Law enforcement or regulators: if legally required, hb99 will disclose data in response to a valid official request.
All third parties who receive hb99 user data are contractually required to protect it and use it only for the stated purpose.
6. Cookies and Tracking
hb99.today uses cookies to keep you logged in, remember your language preference, and measure which pages load slowly. We also use analytics cookies to understand how players navigate the site.
Cookie types we use
- Essential cookies: session management and security tokens. These cannot be disabled without breaking the site.
- Analytics cookies: page-view counts and performance data, stored anonymously. You can opt out via the cookie preferences link in the footer.
- Marketing cookies: only set if you explicitly opt in. Used to show hb99 promotions relevant to your activity.
The hb99 Android app does not use browser cookies; it stores a secure session token locally on your device. You can clear this by logging out or uninstalling the app.
7. How Long We Keep Your Data
| Data type | Retention period |
|---|---|
| Account registration details | Duration of account + 5 years after closure |
| Transaction and betting records | 5 years from each transaction date |
| KYC documents (NID / Passport) | 5 years after account closure |
| Live Chat and support messages | 2 years from the conversation date |
| Analytics and session logs | 13 months, then anonymised or deleted |
| Marketing consent records | Until you withdraw consent + 1 year |
When retention periods expire, hb99 securely deletes or anonymises the data so it can no longer be linked to you.
8. Your Rights
As an hb99 user, you have the following rights over your personal data:
- Access: Request a copy of the data hb99 holds about you.
- Correction: Ask us to fix inaccurate or incomplete information (for example, an old mobile number).
- Deletion: Request that hb99 delete your data, subject to legal retention requirements. We cannot delete KYC or transaction records that we are legally required to keep.
- Restriction: Ask hb99 to pause processing your data while a dispute is resolved.
- Data portability: Receive a copy of your account data in a machine-readable format.
- Withdraw consent: Opt out of marketing messages or non-essential cookies at any time, without affecting your ability to use the platform.
- Object: Challenge processing carried out under legitimate interest.
To exercise any of these rights, contact hb99 through the 24/7 Live Chat or the support form in your account dashboard. We will respond within 30 days.
9. How We Protect Your Data
hb99 applies industry-standard security measures to your data:
- TLS encryption on all connections between your device and hb99.today
- Encrypted storage for passwords and payment credentials
- Two-factor authentication available on your account
- Internal access controls so only authorised staff can view your personal information
- Regular security audits of the platform and third-party integrations
No system is completely immune to breaches. If hb99 becomes aware of an incident affecting your data, we will notify you through your registered mobile number or email within 72 hours of discovering it.
10. Players Under 18
hb99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. During registration, users must confirm their age, and KYC documents are verified before the first withdrawal is processed.
If hb99 discovers that a user under 18 has registered, we will close the account immediately, void any winnings, and delete the personal data, retaining only the minimum information required by law.
11. Changes to This Policy
hb99 may update this Privacy Policy when our practices change, when new services are launched, or when legal requirements shift. The "Last updated" date at the top of this page always reflects the most recent version.
For significant changes that affect how we use your data, hb99 will send a notification to your registered mobile number or email at least 7 days before the change takes effect. Continued use of the platform after that date means you accept the updated policy.
Previous versions of this Privacy Policy are available on request through Live Chat.
12. Contact Us
If you have a question about this Privacy Policy, want to exercise a data right, or believe your data has been mishandled, please contact the hb99 support team. The fastest way is through the 24/7 Live Chat button on hb99.today or inside the hb99 app.
For formal data requests (access, deletion, portability), use the "Data Request" option in your account settings. We aim to resolve all requests within 30 days.